FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Tape-In Hair Extensions
Below are some common questions about our products
1. What are tape-in hair extensions?
Tape-in hair extensions are a method of adding length and volume to your natural hair. They use double-sided adhesive strips to attach the extensions, creating a seamless and natural look.
2. How long do tape-in extensions last?
With proper care, tape-in extensions typically last between 6-8 weeks before needing to be reapplied. They can be reused if maintained correctly.
3. Can I style tape-in extensions?
Yes, you can style tape-in extensions just like your natural hair. They can be curled, straightened, and even colored. However, avoid excessive heat and harsh chemicals to prolong their lifespan.
4. How do I choose the right shade?
Use our color matching guide or consult with our customer service team to find the perfect shade that matches your natural hair color.
Purchase
Below are some common questions about purchase and shipping
1. How can I place an order?
Browse our website, add your desired products to your cart, and proceed to checkout. Enter your shipping and payment information to complete the order.
2. What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure online payment options. Payments are processed securely.
3. How can I track my order?
You will receive a confirmation email with a tracking number once your order has shipped. Use this number to track your shipment on our website or through the carrier’s tracking system.
4. Do you ship internationally?
Yes, we offer international shipping. Costs and delivery times vary based on your location. For details, refer to our shipping policy or contact our customer service team.
Return and Warranty Policies
Below are some of are common questions about our return policies
1. What is your return policy?
We accept returns within 30 days of purchase. Extensions must be in their original, unused condition with all packaging intact. For hygiene reasons, opened or used extensions cannot be returned.
2. How do I initiate a return?
To start a return, contact our customer service team at tulaahairsuppliesinfo@gmail.com for a Return Merchandise Authorization (RMA) number. Include your order number and reason for return in your request.
3. What is your warranty policy?
We offer a 60-day warranty on all hair extensions against defects in material and workmanship. The warranty does not cover damage caused by improper care or chemical treatments.
4. How do I make a warranty claim?
To make a warranty claim, email us at tulaahairsuppliesinfo@gmail.com with your order number and a description of the issue. We may request photos or other evidence of the defect.