Cancellation Policy
Order Cancellation Policy
At NEXT ICON, C.A., we strive to provide a seamless shopping experience. If you need to cancel an order, please review our cancellation policy below.
1. Cancellation Window
You may cancel your order within 24 hours of placing it. If you wish to cancel your order, please contact us as soon as possible.
2. How to Cancel
To cancel your order, please follow these steps:
- Email our customer service team at tulaahairsuppliesinfo@gmail.com with your order number and request to cancel your order.
- Alternatively, you can contact us at +58 (412) 543-1574 during our customer service hours.
3. Refunds
If your order is successfully canceled within the cancellation window:
- You will receive a full refund to the original payment method used at the time of purchase.
- Refunds may take 5-30 business days to process, depending on your bank or payment provider.
4. After the Cancellation Window
If you wish to cancel your order after the cancellation window has passed, please contact us. While we will do our best to accommodate your request, we cannot guarantee that your order can be canceled. If your order has already been processed or shipped, please refer to our return policy.
5. Changes to Your Order
If you wish to make changes to your order (e.g., address changes, item modifications), please contact us as soon as possible. We may be able to assist you before the order is processed.
6. Contact Us
For any questions or concerns regarding our cancellation policy, please reach out to us:
NEXT ICON, C.A.
Email: tulaahairsuppliesinfo@gmail.com
Phone: +58 (412) 543-1574
Address: